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- As stay-at-home orders begin to lift in cities and states around the country, hotels are cautiously preparing to welcome back guests.
- The novel coronavirus will impact the way hotels operate for the foreseeable future with big changes planned to protocols and procedures around cleaning and hygiene, as well as virtual check-in, mandatory temperature checks, and contact-free technology.
- From boutique properties to large chains, here’s how every major hotel brand is implementing new policies for post-pandemic travel.
- Read more: A running list of all the hotel change and cancellation policies due to the coronavirus pandemic, including Hilton, Marriott, and Airbnb
When Dr. Robert Quigley got a call from the owner of Four Seasons New York in late March, he knew he had his work cut out for him.
“I would have never had dreamed a year ago that I would now be an expert leading the charge on an international scale,” Dr. Quigley told me.
Along with a team of infectious disease experts, industrial hygienists and occupational health doctors, Dr. Quigley, who serves as the senior vice president and regional medical director of global medical travel risk management company International SOS, spent four days and four nights transforming the Upper East Side hotel into a utilitarian home base for health care workers on the front lines.
“We came in and converted what was a very high end, very luxurious hotel into a laboratory with the objective to protect the health and safety of the employees that were willing to come in and work,” Dr. Quigley said.
In the days and weeks that followed, Dr. Quigley said he’s received phone calls from hotels, airlines, and major corporations all over the world, all wanting to know the same thing: how to protect the health and wellbeing of employees and guests as they slowly begin the process of reopening their doors.
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While that’s the question everyone in the hospitality industry seems to be grappling with right now, Vanessa Ogle, CEO of hotel technology company Enseo said it’s all going to come down to one word: technology.
“Technology will be more important than ever before,” Ogle said. “Technology will be the bridge that enables and manages safety and cleanliness procedures and communicates those procedures to guests as well as associates.”
Along with upgrades in technology, Ogle, whose company consults for hotel brands including Hilton and Marriott, said there’s also a huge wave of new innovations that we can expect to see.
“We are being asked to facilitate many of the contactless technologies to improve the confidence of guests and associates and improve the safety of the travel experience,” Ogle said. “The strategy of the hotels is to provide a safe and comfortable environment that gives all guests the support they need to feel safe getting back on the road.”
In addition to adhering to strict CDC guidelines when it comes to the health and safety of employees and guests, some hotel brands including InterContinental Hotel Group (IHG), Loews, and Best Western are adopting American Hotel & Lodging Association’s (AHLA) StaySafe campaign to help facilitate everything from how to conduct a contactless check-in to a new set of cleaning standards and protocols.
Welcome to the new normal, which, it’s important to note, will vary from city to city and hotel to hotel. Here is a look at the new policies being implemented at each major hotel brand to safeguard your stay. Just don’t be surprised if you find a face mask on your pillow instead of mints on your next visit.
Here are the new plans and precautions being taken from major hotel brands around the world.
- 1 Hotels
- Accor Hotels
- Adriatic Luxury Hotels
- AMR Resorts
- Anantara Hotels, Resorts & Spas
- Arlo Hotels
- Best Western Hotels & Resorts
- Blue Diamond Resorts
- Choice Hotels
- Disney Hotels
- Four Seasons
- Gurneys Resorts
- Hilton Hotels
- Hyatt Hotels
- InterContinental Hotel Group (IHG)
- Kempinski Hotels
- Langham Hotels & Resorts
- Loews Hotels
- Marriott Bonvoy
- Omni Hotels & Resorts
- Peninsula Hotels
- Red Roof Inn
- Rosewood Hotels & Resorts
- Sandals Resorts
- Trump Hotels
- The Meritage Collection
- Wyndham Hotel
1 Hotels is a collection of sustainable luxury hotels with locations in Central Park, South Beach, and Brooklyn Bridge. The South Beach and West Hollywood locations will be re-opening on May 31st, here are a few of the changes you can expect to see:
- All properties will be completely sanitized using hospital-grade EPA approved agents and virus-eliminating UV technologies before opening their doors to the public.
- All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask.
- In public and employee areas, touchless hand sanitizer, sanitation, and social distancing guidance, along with signage and monitoring will be available.
- All guests will be welcomed with a wellness kit for personal use, their luggage and packages will be sanitized using UV technology upon arrival, and guests will arrive to a sanitized and sealed guestroom.
- High-touch points like door handles, elevator surfaces and public area furniture will be sanitized multiple times per day using UV technologies.
- Guest rooms will remain unoccupied for 48-hours in between guests and sanitized using both hospital grade and activated oxygen sanitizing agents.
To read more about 1 Hotels or their guidelines, check out the link here.
Read Business Insider’s full hotel reviews for 1 Hotel South Beach, 1 Hotel Brooklyn Bridge, and 1 Hotel Central Park.
Comprised of more than 5,000 hotel brands including Fairmont, Raffles, Sofitel, SLS, and Banyan Tree, Accor Hotels has shuttered nearly two-thirds of their properties worldwide. In the meantime, they’ve launched a new wellbeing platform called ‘ALL Stay Well’ in North and Central America that takes into consideration each touchpoint of the guest journey along with extensive measures to protect guests and employees. Here’s a look at some of the key takeaways:
- Stringent new health and safety standards focused on 20 key touchpoints throughout the guest and employee journey.
- Oversight by a team of expert advisors to ensure maximum efficacy.
- Validation under the new global ALLSAFE Cleanliness label, which confirms and commits to guests that the new standards have been met in Accor properties worldwide. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.
- Rollout of a new comprehensive, hands-on safety and hygiene training program to ensure that all employees worldwide have the skills and education necessary to protect themselves and all who visit the Group’s hotels
To learn more about Accor’s ‘All Stay Well’ initiative, find more information here.
Adriatic Luxury Hotels
Adriatic Luxury Hotels owns a collection of hotels and villas in Dubrovnik, Croatia including Hotel Excelsior and Hotel Bellevue Dubrovnik, and has started to implement their reopening plans for June 2020. Working in conjunction with the European Centre for Disease Prevention and Control, the World Health Organization, and the Croatian Civil Protection Authority, ALH has increased sanitary and hygienic measures including the following:
- Disinfection and sanitation of all hotel areas including ensured designated space between guests at reception during check-in, at the beach between sun loungers, and between tables in restaurants and bars.
- The staff is instructed to wear personal protective equipment (PPE) including gloves and sanitary masks during direct interactions with guests.
- Hand sanitizer will be placed at guest contact areas along with a disinfectant set up for guests at the entrances to restaurants, elevators, spa areas, and in restrooms.
- Frequent disinfecting of the elevator control panel, staircase handrails, buffet tables after each service, enhanced cleaning and disinfection of guest rooms, with additional disinfecting of door handles throughout the day.
- Frequent disinfection of handrails on chairs, deep disinfection of hotel kitchen areas with cleaning agent IZOSAN G every day, as well as enhanced daily disinfection of floors in reception areas and restaurants twice daily, enhanced disinfection of wellness areas including the massage rooms after every treatment, workout machines, handrails in swimming pools, and provision of sanitary masks and gloves for guests and employees upon request.
Find out more about ALH’s policies here.
The luxury, all-inclusive AMR Resorts which includes brands like Zoëtry and Secrets Resorts, has announced its ‘CleanComplete Verification’ program as a means of welcoming guests back as safely as possible. In addition to hiring dedicated staff tasked with hygiene and sanitation measures, here are a few of the changes you can expect under new guidelines:
- Hygiene check-in stations including temperature check protocols.
- Verification process to make sure rooms meet the highest hygiene cleaning along with a gel sanitizer in-room amenity.
- Increased sanitation stations and social distancing measures throughout the resorts.
- Express check-out service for reduced contact.
Read more about their new protocols and verification system here.
Anantara Hotels, Resorts & Spas
Anantara has implemented a “Stay With A Peace Of Mind” campaign across all 39 luxury hotels in their portfolio. Among the enhanced levels of sanitation, the initiative coincides with the Environmental Protection Agency (EPA) approved disinfectants. Here’s a look at some of the protocols they’re putting into place under this new initiative:
- Enhanced hygiene measures will include the use of electrostatic spray technology to achieve a higher level of coverage for the application of cleaners and sanitizers for surface disinfection.
- The availability of hand sanitizers as well as disinfecting hotel key cards, to ensure guests’ health and safety throughout their stay.
- Fitness and holistic classes will be adapted for guests’ optimum well- being. Personal training sessions will take place in the privacy of the gym, and wellness activities such as yoga and pilates will be available for individuals, couples, or small groups only, with safe distancing.
- Anantara is working with Siam Ocean Technology to introduce the latest in Heating, Ventilation and Air Conditioning (HVAC) system technology with increased efficiency and high-performance air filtration.
Learn more about the new policies and procedures here.
Arlo Hotels, which includes Arlo Soho and Arlo Nomad has developed a ‘Rest Assured: Covid-19 Travel Policy’ that includes the following:
- OSHA-certified health and safety professionals to teach their team how to avoid COVID-19 spread.
- Hospital-grade disinfectant used throughout the public spaces and guest rooms, and wearing masks and gloves when on duty.
- Implementing additional prevention strategies out of an abundance of caution, including cleaning all public spaces every two hours, eliminating mid-stay housekeeping services to minimize human-to-human contact spread, and offering a room key drop off station to remove physical handoffs.
- Everyone in the Arlo family, from housemen and front desk agents to sales and executive teams, sat with trainers to learn best practices for maintaining a safe and healthy hotel environment.
Learn more about Arlo’s Rest Assured Covid-19 Travel policy here.
Read Business Insider’s full hotel reviews for Arlo SoHo and Arlo NoMad.
Best Western Hotels & Resorts
Best Western Hotels & Resorts, which is comprised of 18-brands and more than 5,000 hotels worldwide, has announced its ‘We Care Clean’ program. Here are the highlights:
- New cleaning protocol addresses enhanced social distancing, sanitization, and hygienic efforts to ensure all hotels are exceeding the cleanliness expectations of today’s traveler.
- Best Western’s Mobile Concierge platform is now available for check-in and check-out.
- Enhanced sanitization procedures include the removal of “unnecessary items” such as decorative pillows.
- For breakfast offerings, additional items from the current ‘Grab & Go’ options will be available and comply with local regulations, meaning, some breakfast rooms could be closed to avoid unnecessary guest congregation. Some hotels may also opt for a pre-plated breakfast to minimize guest contact
Read more of Best Western’s new ‘We Care Clean’ program here.
Blue Diamond Resorts
Hotel management company Blue Diamond Resorts, which includes Planet Hollywood Resorts, Mystique Resorts, and Memories Resorts & Spas, has enacted a new ‘Safety-Assured Vacations’ protocol that includes the following:
- All resort common areas including pools, beaches, restaurants, bars, entertainment facilities, lobbies, elevators, hallways, and other shared spaces will be cleaned hourly, as will high-touch surfaces including general transportation units like golf carts and luggage trolleys, fitness center equipment, and spa facilities.
- All restaurants have reduced capacity and implemented a one-step reservation system to ensure physical distancing guidelines are respected. Further changes include removal of unnecessary items on tables to avoid cross-contamination, elimination of physical menus, the introduction of digital screens to display menu information, and physical distancing guidelines at pool bars.
- Each housekeeping team will thoroughly clean guest rooms from the inside out, with advanced-grade disinfection products to eliminate emerging viral pathogens. Each touchpoint in a guest room will be deep cleaned including remote controls, doorknobs, hairdryers, closet doors, thermostats, lamps, telephones, water faucets, and toilet handles. All non-essential amenities will be removed and new in-room hygiene kits with personal-size hand sanitizers, masks, gloves, and other safety essentials will be placed in rooms.
- Room service procedures have been updated to ensure safe and distant delivery, as well as new processes to replenish mini-fridges and other guest room items to limit additional entry.
To read more about their ‘Safety-Assured Vacations’ protocols, see the link here.
Choice Hotels, which includes thousands of independently-owned and operated franchised hotels from Clarion and Quality Inn to Econolodge, are heightening their cleaning, sanitation, and disinfecting protocols. Here’s a look at what they’re doing:
- Adjusted most on-property food and beverage service to focus on pre-packaged offerings.
- Activated response teams to provide around-the-clock guidance and support to hotels.
- Hotels may be changing services and amenities to comply with local jurisdictional requirements and support public health best practices to flatten the spread of the Coronavirus.
Read more about Choice Hotel’s Covid-response here.
Disney resorts have phased reopening plans starting with the reopening of Disney Springs, which will begin on May 20. Here’s what else they’re doing in advance of reopening:
- Enhanced safety measures, including increased cleaning procedures, the use of appropriate face coverings by both cast members and guests.
- Limited-contact at guest services and additional safety training for cast members.
Here’s a look at how Disney is addressing these new protocols.
In May, Four Seasons Hotels and Resorts announced a collaboration with Johns Hopkins Medicine International, along with its new global health and safety program called ‘Lead With Care.’ Here’s a look at the new measures they’re taking:
- Experts will validate the new Four Seasons global program and provide ongoing, real-time guidance on protocols rolling out globally.
- Hygiene Officer appointed at each property.
- Hourly cleaning of public areas and rooms disinfected daily with EPA-approved products.
- ‘Lead With Care’ kits placed in each guest room providing masks, hand sanitizer, and sanitization wipes, with additional masks supplied on demand.
- Nearly all restaurants providing a-la-carte service with digital menus wherever possible.
- Training focused on educating and empowering employees to deliver the enhanced health and safety program with confidence, passing on this care to each and every guest and resident.
Learn more about Four Seasons ‘Lead With Care’ plan here.
Gurneys is the summer escape of choice for many New Yorkers, and with that, Gurney’s Montauk and sister hotel Gurney’s Star Island and Gurney’s Newport in Rhode Island have all made several additional brand-wide changes. Here’s a look at the new policies:
- Hand sanitation stations, antibacterial wipes, and complimentary masks throughout the property.
- Removal of furniture, expanded outdoor seating, and increased space between lounge chairs and cabanas at The Beach Club.
- More in-room programming including streaming workouts, curated playlists, and kid’s activities, along with a robust in-room dining menu to be enjoyed on the privacy of your private patio or at one of the added outdoor seating areas across the property.
For a look at all the new protocols and procedures Gurney’s is taking, see the link here.
Hilton Hotels includes more than 6,100 properties representing 18 brands such as Waldorf Astoria, LXR, Conrad, Doubletree, and Canopy among others. They announced a new program called ‘CleanStay’ that’s aimed to “deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world.” Here’s a breakdown of that initiative:
- The Hilton ‘CleanStay’ room seal will add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
- 10 High-Touch, Deep Clean Areas will include extra disinfection of the most frequently touched guest room areas including light switches, door handles, TV remotes, and thermostats.
- Removal of pen, paper, and guest directory; supplement with digital or available upon request.
- Improved guidelines for disinfecting fitness centers, possibly closing for cleaning multiple times daily, and limiting the number of guests allowed in at one time.
- Increase the frequency of cleaning public areas and provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
- Contactless check-in using digital key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key, and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels.
- Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.
- Hilton is exploring the addition of new technologies like electrostatic sprayers, which use an electrostatically charged disinfecting mist, and ultraviolet light to sanitize surfaces and objects.
Here’s a break down the CleanStay initiative.
Hyatt has enacted a ‘Global Care & Cleanliness Commitment,’ a global bio-risk advisory council accreditation at all of their hotels globally. The first hospitality brand to commit to the GBAC STARTM accreditation will include the following measures:
- Detailed training at 900+ Hyatt hotels with internal and third-party audits.
- A working group of trusted medical experts and leading industry professionals from organizations like Georgetown University Medical Center, American Airlines, Ecolab, the Global Wellness Institute, and hygiene managers appointed at every Hyatt hotel by September 2020.
Learn more about Hyatt’s ‘Global Care and Cleanliness Commitment’ program here.
InterContinental Hotel Group (IHG)
There are over 5,500 hotels in the InterContinental Hotel Group (IHG) portfolio that include Intercontinental, Kimpton, Holiday Inn, Hotel Indigo, and Regent Hotels & Resorts among others. Rolling out June 1, IHG will partner with Cleveland Clinic, Ecolab, and Diversey to deliver Clean Promise, a new, science-led protocol that will give guests greater confidence and hotel teams the protection they need. Here’s a look at these new measures:
- Reduced contact at check-in, touchless transactions, front-desk screens, sanitizer stations, sanitized key cards, paperless checkout.
- Visible verification of sanitized items in guest rooms such as glassware or remote control, reduction of in-room furnishings/high-touch items, new laundry protocols, and use of new technology.
- Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centers, and lounges.
- New standards and service approach to food and beverage including buffets, banquets, room service, and catering.
Find more info on IHG’s Clean Promise here.
With 76-five star hotels around the world including the ethereal Ciragan Palace Kempinski in Istanbul, Kempinski Hotels has launched ‘White Glove Service.’ The extensive 50-page guidebook meticulously illustrates everything from the arrival of the guests to best practices for setting-up public areas of their hotels. Here’s a look some of the broader strokes:
- Employees will now carry gloves during all guest interactions in compliance with government regulations, as well as masks, which have been produced for Kempinski by Italian hotel uniform designer Maure.
- Part of the amenities in all guest rooms will be mini hand sanitizers as well as guest masks.
- All furniture in public areas will be rearranged to maintain social distancing rules for the convenience of guests.
- Enhanced cleaning plans are provided by hygiene products supplier Diversey through wall charts, and online guidelines to visualize step by step the flow of disinfection and cleaning of all hotel areas.
- Sanitizing stations will be spread throughout each hotel, key cards will be disinfected before and after usage, cloth towels in public toilets will be replaced by one-time-usage disposable towels, and professional air purifiers will provide clean and fresh air.
Here’s a look at Kempinski’s ‘White Glove Service’ guidelines.
Langham Hotels & Resorts
Hong Kong-based company The Langham Hotels & Resorts includes a wealth of luxury hotel brands including The Langham New York and The Langham Boston. Here’s a look at what they’ve implemented so far:
- Thermal cameras to take guests’ fevers in Langham’s Asia hotels, which will also be purchased for the rest of the hotels, including the four in the US.
- Investing in electrostatic sprayers for disinfecting guest rooms and public areas.
- Glass partitions installed in front of buffet stations. No self-service at buffet stations, instead, guests will be served by a chef with gloves and masks, which are disposed of every 30 minutes.
- Face masks will be provided to all guests.
- Seating will be capped at half capacity to ensure social distancing.
For a look at the preventative measures being taken by Langham, click the link here.
With 26 hotels across the US and Canada, Loews Hotels has established new safety and wellbeing protocols, including these:
- When physical distancing is not possible, i.e. in lobbies and public areas, team members and guests will be required to wear masks.
- Temperature checks will be required for team members and vendors prior to entering the hotel.
- Hand sanitation stations have been added to front desks, spas, fitness centers, and other high traffic areas.
- Contactless experiences via a hotel app that can be downloaded on your smartphone will be used to access in-room TV, order room service, or communicate with the concierge or front desk.
Learn more about Loews Covid-19 response here.
The world’s largest hotel chain with 32 brands and 7,300 properties under its umbrella, Marriott Bonvoy’s portfolio includes hotels like the EDITION, Ritz Carlton, St. Regis, and W as well as Sheraton, Westin, and Moxy. The creation of the Marriott ‘Global Cleanliness Council,’ which consists of in-house and outside experts in food and water safety, hygiene and infection prevention and hotel operations, will include the following:
- New cleaning technologies that include electrostatic sprayers that allow for touchless disinfecting capabilities and cleaning processes, along with and new regimen changes.
- In public spaces, the company has required that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency.
- In guest rooms, Marriott has added detailed cleaning practices, requiring all surfaces be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests’ personal use.
- Signage in lobbies will remind guests to maintain social distancing protocols.
- Marriott will remove or re-arrange furniture to allow more space for distancing.
- The company is planning to add partitions at front desks to provide an extra level of precaution for guests and associates and is working with supply chain partners to make masks and gloves available.
- You’ll see more hand sanitizing stations around Marriott’s hotels particularly near the entrances and front desks, elevator banks, fitness areas, and meeting spaces.
- In more than 3,200 of the company’s hotels, guests can choose to use their phones to check-in, access their rooms, make special requests, and order room service that will be specially packaged and delivered right to the door without contact. These “touchless” services can all be done quickly via Marriott’s mobile app.
Read more about Marriott’s new policy changes here.
Omni Hotels & Resorts
With 60 properties across the United States, Canada, and Mexico, Omni Hotels & Resorts has enacted the ‘Stay A Part of Clean’ initiative, which includes new cleaning guidelines and additional processes and procedures to ensure the health and safety of guests. That entails:
- Daily health screening, including temperature checks for staff, as well as frequent sanitization of all common areas, thorough re-training on proper hygiene, and best practices including Personal Protective Equipment (PPE).
- Increased frequency of sanitization with EPA-certified cleansers that are CDC-compliant, additional guest sanitization stations in public areas, increased cleaning of HVAC systems, and replacement of air filters.
- Signage and distance indicators will be used throughout the hotel in high-traffic areas to allow for and encourage proper social distancing.
- Custom menus will focus on quality ingredients that limit contact in kitchen prep, with attendant-only served buffets, plated meals, receptions, and coffee stations. Hotels will use single-use, individually sealed food and cutlery items, where applicable.
- Cleaned and disinfected guest rooms will have an “Omni Safe & Clean” seal of approval sticker upon completion with single-use amenities provided in each guest room, as well as enhanced disinfecting of high-touch items, and requested items delivered in a contactless manner.
To learn more about Omni’s ‘Stay A Part of Clean” initiative, find the link here.
One of the most major changes they’ve made, The Peninsula Hotels has announced the launch of PenChat, which includes the following:
- A new bespoke 24-hour private messaging service allowing for accessible contactless communication between hotel employees and staff at all 10 hotels.
- The innovative new platform allows guests to message requests or questions to their hotel and receive real-time replies morning, noon, or night.
- Services include dinner reservations, scheduling spa appointments, insider tips, recommendations for local hotspots, and much more.
Red Roof Inn
With over 650 properties around the world, Red Roof Inn has launched RediClean™ that includes the following:
- Aggressive sanitation and cleaning steps system-wide, using EPA approved products that kill COVID-19.
- Enhanced protocols include additional sanitation of vital, high-touch points in common areas that impact guests and employees.
- Up to four times per day, housekeepers are sanitizing exterior and corridor touchpoints as well as common areas including elevators, laundry rooms, front desks, maintenance rooms, door handles, stairwell handrails, emergency exit doors, pool gates (if applicable), dumpster gate handles, trash receptacles and trash carts, and public restrooms.
- Encouraging continued social distancing in all public areas of its properties.
Learn more about their enhanced protocols here.
Rosewood Hotels & Resorts
With 28-luxury hotels around the world, Rosewood Hotel’s & Resorts will be making the following changes:
- Hourly deep cleaning, disinfection of public areas and common touchpoints, including lobby areas and elevators.
- Provision of surgical masks and hand sanitizer to all guests and associates, with mandatory, frequent temperature checks for all guests and associates, and health declaration for all contractors and third parties who visit any property.
- Regular cleaning of air filters and air conditioning systems.
- Briefing all associates on enhanced personal hygiene.
- Closure of hydrotherapy areas in spas including steam, sauna, and vitality pools.
To learn more about Rosewood’s new policies, check out the website here.
Sandals Resorts is enhancing its industry-leading health and safety measures with the introduction of Sandals’ ‘Platinum Protocols of Cleanliness.’ These pre-emptive protocols will guarantee guests can enjoy their vacation with utmost confidence, from arrival to departure, at all Sandals and Beaches Resorts. Here’s are the highlights:
- Required temperature checks for team members before starting a shift.
- New online check-in that allows guests to go straight to their rooms upon arrival and will take effect across all 15 Sandals Resorts and three Beaches Resorts.
- Enhanced triple-check system for cleaning and sanitation.
- Introduction of additional hospital-grade disinfectants and electrical aerosol sprayers for advanced cleaning.
Learn more about Sandal’s ‘Platinum Protocols of Cleanliness’ plan here.
The Meritage Collection
The Meritage Collection, which includes Paséa Hotel & Spa in Huntington Beach, Estancia La Jolla Hotel & Spa just outside San Diego, The Meritage Resort and Vista Collina Resort in Napa, and Ko’a Kea Hotel & Resort in Kauai has developed a Hospitality & Health Promise in accordance with government-set standards that include the following:
- Guest rooms now have a special cleaning team that clean and disinfect the room between stays.
- Stayover service is not available during this time to allow for thorough check-out cleaning.
- Detailed sanitation measures will be given to doors, desks, countertops, tables and chairs, phones, remotes, thermostats, cabinetry, pulls and hardware, and all other areas that guests come in direct contact with.
- Each room will have hand soap, hand sanitizer, and lotion available for use during guests’ stay.
- Guests who want to work out in their rooms can utilize streaming fitness content, which allows guests to maintain their fitness regimen while minimizing contact in public spaces.
In conjunction with Ecolab, Trump Hotels has increased their associate training and in early March, all hotels participated in on-site training conducted by Ecolab’s Ecosure team which includes:
- Practical guidance to help reduce the risk of infection related to COVID-19, with emphasis on cleaning, disinfecting, and both personal and environmental hygiene.
- Increased frequency of cleaning and disinfecting public areas, including door handles, handrails, bathroom surfaces, front desk surfaces, elevators, and elevator buttons as well as cleaning and disinfecting all guest room keys daily.
- Newly installed sanitation stations throughout their properties.
Read more about their policies and procedures here.
With approximately 9,300 hotels in 90 countries, Wyndham Hotels operates a portfolio of 20 brands including Super 8, Days Inn, Ramada, and La Quinta. They have launched a new initiative called ‘Count on UsSM’ and includes the following new procedures:
- Partnered with third parties including Ecolab to provide hotels with access to industry-standard cleaning and disinfectant supplies.
- Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas, including lobby reception areas, restaurant entrances, meeting spaces, pools, exercise areas, and more.
- Public spaces and communal areas will be cleaned and disinfected multiple times per day, with an emphasis on hard non-porous surfaces such as guest elevator button panels
Learn more about Wyndham’s Count On UsSM’ plans here.
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